We usually have a technician on site within two hours of your call, on Israeli business days (Sunday to Thursday). See our hours in the contact section below.

We serve as the local hands and eyes for your global team. Your system administrators maintain absolute control over device permissions and network access policies. We follow your exact documentation to execute physical tasks like racking network switches or replacing laptop batteries while staying in constant communication with your remote engineers.

We work directly with major Israeli distributors to source the exact laptop models and networking gear your company standardizes on. Buying locally eliminates unpredictable customs delays and international shipping costs. We receive the equipment directly and prepare it according to your exact specifications before delivering it to your local staff.

Yes. All of our technicians speak English. Clear communication is vital for remote coordination, so your central IT team can work with them directly by phone or chat, and they can interact directly with your local executives and staff on the ground.

We send clear, itemized invoices that meet enterprise procurement requirements. Payment terms and methods are agreed up front, so they fit your internal accounting cycle. Contact us to set up your account.

Most of our on-site work is in north Jerusalem. If your office is elsewhere in Israel, contact us and we will tell you honestly whether we can cover it.

It is your call. Some clients give us full administrative access so we can fix problems when their own team is offline. Many give us none and have us provision, wipe and reissue devices under their direction. We work to whatever access model your MSP or IT team sets, and we follow your documentation and policies.

In our experience, shipping electronics into Israel is usually impractical because of strict import rules, and shipments can be delayed, taxed or held at customs. That is the problem we solve. We buy locally from Israeli distributors, configure the equipment to your standard, and deliver it to your staff.